Refund policy

Change of Mind Refunds

We kindly ask customers to choose carefully, as we do not accept returns or provide refunds for change of mind.

This policy does not affect your rights under applicable consumer protection laws. Refunds or replacements will be offered where a product is faulty, damaged, or does not meet legal consumer guarantees.

Faulty Item Refunds

If your item arrives faulty, damaged, or not working as intended, we’re here to help.

Please contact us as soon as possible with your order details and a description of the issue. Once the fault is confirmed, we will offer a refund, replacement, or repair in line with consumer protection laws.

This policy does not affect your statutory rights.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.